Ticketing System FAQ's
- I just received an email saying my ticket was solved, but the issue is still here!
- Can you show me a report containing........
- Can you keep a ticket open in case the issue comes back?
- I have a follow up question to my original request. Should i add it to my original ticket?
- When should I open a ticket?
- Why did the description of my ticket change?
- Can I reopen a ticket?
- Do i have to log into the portal every time i want to respond to a ticket?
- How Do i Open a Ticket?